Returns

Change-of-mind returns

The process, time limits and costs for change-of-mind returns need to be confirmed in an approved policy.

Any hygiene-related exception must be assessed and stated accurately. Opened products are not automatically described here as non-returnable.

Customers may have statutory rights where goods are faulty or misdescribed. A voluntary policy must not remove a remedy required by law.

Nothing in this draft is intended to replace statutory consumer rights. Obtain qualified UK legal review before publishing final terms.

Any goodwill exchange or voluntary return arrangement must be confirmed. Store credit cannot replace a refund or other remedy required by law.